Privacy Policy

Last updated: September 17, 2026

Lancaster Home Help collects information you voluntarily submit, such as your name, email address, phone number, ZIP code, service request, project details, timing, and contact preferences.

How information is used

Information may be used to respond to your request, provide homeowner resources, route your inquiry, improve the service, prevent abuse, and—only when authorized by your form selections—share your request with relevant independent service providers.

Phone, email, and optional SMS

General contact authorization covers service-request email and, when selected, phone follow-up. It does not include text messaging. Lancaster Home Help sends automated SMS about your specific request only if you separately and affirmatively check the optional SMS consent box and provide a valid mobile number. The box is unchecked by default, and declining text messages does not prevent submitting a request. If you selected Text but did not opt in, we will use email instead. Up to four texts may be sent within 72 hours per request; frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent does not authorize unrelated marketing or texting by independent contractors.

We keep records of SMS opt-in, including the consent disclosure and version, date/time, capture method and number submitted. We do not share SMS opt-in status or consent with third parties for their own promotional texting. If you independently authorize a contractor referral, your project and contact information, which may include your phone number, may be shared with the matched contractor solely for that requested project; the contractor does not receive transferable permission to text you.

Referrals

If you authorize referral sharing, request information may be disclosed to one or more service providers that may be able to handle the project. Those providers are independent businesses and have their own privacy practices.

Data retention and security

Retain lead information only as long as reasonably needed for business, legal, and service purposes. Use reasonable administrative and technical safeguards.

Contact

Before launch, replace this paragraph with the business mailing address and support email for Lancaster Home Help.

Template only. Have counsel review before launch, especially if using automated calling/texting, paid lead resale, analytics, cookies, or advertising pixels.